Do you have a complaint?

Building strong relationships with our members is important to us. Sometimes things can, and do go wrong and when this happens we encourage members to tell us about it so we can aim to put things right.

If you have a complaint please submit the below form or call us on 020 8607 5020 – we are available Monday to Friday 8:30am – 4:00pm.

You can learn more about our complaints process at the bottom of this page.